Sometimes, a SSENSE purchase just clicks. You fall in love with the piece, your size is available, and the fit is right, so full price doesn’t even register as a problem. Then, a few days later, the price drops significantly, and that win turns into a regret.
Your story can still have a happy ending, though, thanks to the SSENSE price adjustment policy. If you catch the drop in time and meet the requirements, you can get that price difference back.
In this guide, we’ll walk you through the rules and steps for submitting your price adjustment claim at SSENSE. We’ll also introduce you to Settlemate, an app that automates price adjustment requests and helps you claim refunds from multiple retailers effortlessly.
What is a price adjustment?
A price adjustment (also called price protection or price guarantee) is a retailer’s way of preventing you from feeling like you overpaid after missing a sale. In simple terms, it’s a refund for the price difference when something you bought gets marked down soon after the purchase.
The price adjustment policy comes with some notable perks for shoppers, like:
- Putting unexpected money back in your pocket
- Giving you peace of mind when shopping at regular prices
- Saving you from having to return the item and then repurchase it at a lower price
The process typically involves spotting the discounted price, contacting customer support, and getting the refund. Of course, retailers have to protect themselves from getting swamped with requests, so they set strict deadlines and eligibility rules.
Here’s what you should know about retailers’ typical terms and conditions regarding price adjustments:
Does SSENSE do price adjustments?
In short: Yes, SSENSE offers price adjustments to its customers, but under specific conditions. Here’s what you need to know:
- SSENSE allows one adjustment per item.
- You must request the price adjustment within 14 days of placing the order.
- The discounted item must be the same style and size as the one you originally bought.
- The item must be listed on SSENSE at a lower price when you send the request.
- Items that became eligible for coupons or promo codes don’t qualify for price adjustments; coupon discounts apply only to future purchases.
What is the difference between SSENSE's price adjustment policy and price match policy?
While the terms price adjustment and price match are sometimes used interchangeably, they actually refer to two different practices.
If a retailer has a price adjustment policy, they’ll refund you when an item you already bought drops in price. On the other hand, having a price match policy means they will offer a discount to match the competitor’s price for the same item (in terms of style, size, color, material, and season).
SSENSE has both price adjustment and price match policies, and here’s how they differ:
How to request a price adjustment from SSENSE?
Here’s how to request a price adjustment at SSENSE:
- Confirm the item’s eligibility: Make sure that the discounted item is the same model and size you bought and that you’re within the 14-day window.
- Gather order details: Find your order number, product details, and information about the price drop (it’s best that you take a screenshot).
- Contact customer care: Reach out to customer support and provide them with the details.
Contacting customer service is the only way to request a price adjustment, and there are several ways to get in touch:
- Fill out the form on the official SSENSE website
- Send an email to customercare@ssense.com
- Give them a call at 1-877-637-6002 for North America or 1-514-700-2078 for Quebec
- Start a live chat
What are the potential issues with manual price adjustments?
Price adjustments can feel like getting back the money you already said goodbye to. So, why do so many shoppers fail to claim the refunds they’re entitled to?
The truth is that manual price adjustments can be a lot to handle for several reasons:
- Rules vary by store: You need to keep up with different rules across retailers, which can be quite overwhelming.
- You have to be on the lookout at all times: Tight eligibility windows demand that you monitor prices constantly so you don’t miss a drop.
- Sending requests through customer support: In most cases, price adjustments go through customer support, which can be an immediate turnoff for anyone who dreads the endless back-and-forth with the reps.
- Manually hunting for proof: You have to dig up the order confirmation and item number, track down screenshots or links of the discounted price, and then wrap it up in a well-written email. This can feel like way too much work, especially for smaller refunds.
The problem is that if you forgo price adjustments enough times, you may miss out on a sizable amount. The solution? Drop manual price adjustment claims and outsource the heavy lifting to Settlemate.
This handy app will track down all eligible price drops and handle the requests on your behalf, ensuring you never leave money on the table.
How Settlemate turns everyday shopping into money-back savings
Settlemate Retail Savings Autopilot runs alongside your points, tracking receipts, watching prices, and filing refund requests so that you don’t lose a single cent owed to you.
How it works:
- You connect your email to the Settlemate app to auto-detect eligible purchases.
- We monitor price changes continuously after each purchase.
- We submit the request when a drop qualifies under the relevant retailer’s policy.
- You get the difference back to spend the next time you’re shopping.
Download Settlemate from the App Store or Google Play to add Settlemate Retail Savings Autopilot to your rewards stack.
Settlemate’s refund policy makes sure that you make more money from the platform than you invest in it. If the price adjustment refund, class action payouts, or savings you get in the first year don’t cover the cost of your subscription, you may be eligible for a full refund.
Frequently asked questions
Can you request a SSENSE price adjustment without a receipt?
Even if you lose the physical receipt or order confirmation, you can still submit a price adjustment request. However, you can’t claim the refund without the order confirmation since you need proof of purchase.
What is the SSENSE return policy?
For a full refund, SSENSE lets you return items within 30 days of the delivery date. The items must be in original, unused condition with tags and packaging intact. Final sale items and products considered dangerous (like oils, candles, fragrances, pressurized canned goods, and electronics with batteries) can’t be returned.
How to get a discount on SSENSE?
SSENSE occasionally sends promo codes via newsletter, but the only reliable discount is the 10% welcome gift you get when you sign up.
What other retailers have price adjustment policies?
You can claim price adjustment refunds at numerous popular retailers. Those that don’t offer price drop protections typically offer an alternative.
Check out our guides for more detailed information:
