Shopbop price adjustment: Everything you should know

It’s every shopper’s nightmare: you finally order that Shopbop piece after days of hesitation, only to see it heavily discounted shortly after. Cue the “Why didn’t I just wait?” moment. But before you blame your unfortunate timing, there’s a bit of good news. You may still have a shot at getting that discount, thanks to Shopbop’s price adjustment policy.

In this guide, we’ll tell you all about the Shopbop price adjustment policy and what you need to do to take advantage of it. We’ll also introduce you to Settlemate, an app that streamlines the entire price adjustment process.

What is a price adjustment?

A price adjustment is a retailer’s way of softening the blow when you buy something just before the discount hits. Instead of making you return or exchange the item, they simply refund the difference between the original price and the new, discounted one. Here’s how it works in practice:

1. You buy an item for $60.
2. A few days later, the same item goes on sale for $40.
3. You reach out to the store and request a price adjustment.
4. The retailer refunds the $20 price difference.

While they may seem like it, price adjustments aren’t some magical shopping hacks. Every retailer has rules that determine when and how their policy applies. A few key factors include:

Does Shopbop offer price adjustments?

Like many other major retailers, Shopbop recognized the value of price adjustments in boosting customer loyalty and gaining a competitive edge. You can request one if:

1. The price of the item you bought drops within seven days of your purchase.
2. You can provide your original order number.

That said, Shopbop’s price adjustment policy is a bit light on details. It doesn’t clarify which products might be excluded or how special promotions factor in. Its website also mentions that “eligible refunds will be applied to your original form of payment,” but doesn’t spell out what counts as “eligible.”

Despite the policy’s lack of detail, plenty of shoppers say they’ve successfully received price adjustments from Shopbop, which indicates that the brand is committed to honoring its policy and keeping customers happy.

Does Shopbop have other promotions worth knowing about?

Besides price adjustments, Shopbop has an excellent price-matching policy. If you find the same item at a lower price at another retailer, Shopbop will match it as long as:

• The item is the same style and color.
• The other retailer is an authorized distributor of the brand.
• The item is first quality (not defective or used).
• The price is listed in U.S. dollars.
• The competing retailer isn’t an auction site, discounter, or liquidator.

Note: You can’t combine a price match with a Shopbop promotion.

Steps for getting a price adjustment at Shopbop

Getting a price adjustment at Shopbop requires your active involvement. Here are the steps you’ll need to go through:

1. Track the price: Shopbop gives you only seven days from your purchase to request an adjustment, so you’ll need to check the item’s price regularly (ideally every day) during this window. 
2. Find your order number: If the price drops during the seven-day window, it’s time to dig up your order confirmation email. While you’re at it, double-check the dates before you reach out.
3. Contact Shopbop: Once everything checks out, get in touch with Shopbop’s customer support team via email or phone. Email is usually the better choice, as you’ll have written proof if any issues arise down the line.
4. Wait for processing: Shopbop’s team will need some time to review your request. Depending on how busy they are, you might wait anywhere from a few days to around two weeks. 

Tip: If your request gets denied but you’re confident you qualify, don’t give up. Politely explain that you’ve gone through the price adjustment policy on their website and believe your purchase meets the criteria for a partial refund.

What are the pitfalls of manual price adjustment requests?

Handling price adjustments on your own can turn into more of a chore than you’d expect. A few common issues tend to get in the way: 

• Vague or incomplete policies: Some retailers (Shopbop included) don’t spell out their eligibility rules clearly enough. Even after reading the policy carefully, you may still be unsure whether you qualify, which means you could invest time and effort in a request that ends up getting denied. 
• An overwhelming process: Checking websites every day to catch a price drop is tiring, especially if you’re tracking multiple items across different stores. 
• Slow communication: When a retailer doesn’t offer a live chat option, you’re left with phone calls or emails. Waiting for a reply can stretch out longer than your eligibility window.

What if we told you that you don’t have to deal with any of this and still get a refund? This is possible thanks to Settlemate, an app that handles price adjustment requests for you, helping you get the money you’re owed without the stress or the legwork. 

How Settlemate helps you beat Shopbop’s refund window

The price adjustment refund window comes and goes fast. Settlemate Retail Savings Autopilot monitors your Shopbop and other purchases and auto-files the adjustment when you qualify so you don’t miss out.

How it works:

1. We automatically detect Shopbop and other receipts in your inbox.
2. We watch your purchases against the policy window defined by each retailer.
3. We file the refund request with your receipt when a price drop triggers eligibility.
4. You get the difference returned to your original payment method automatically.

Let Settlemate Retail Savings Autopilot be your after-purchase safety net. Download the app on the App Store or Google Play today.

Our money-back guarantee makes it risk-free. If you don’t make more money than you spend on your subscription fee in the first 12 months of using the app, you’ll get a full refund.

Frequently asked questions

What is Shopbop’s return policy?

Shopbop offers a 30-day return window. As long as the items are in new condition and in their original packaging, you’ll get a full refund. Returns made within 15 days of the delivery date are free of charge. Make sure to check the retailer’s website for any exceptions or special rules.

Does Shopbop offer birthday discounts?

Yes, Shopbop offers birthday discounts through its rewards program. The amount you get depends on your tier (Silver, Gold, or Platinum).

Who owns Shopbop?

Shopbop is owned by Amazon, which means it benefits from Amazon’s strong logistics network, including fast shipping and easy returns.

Do other brands offer price adjustments?

Many major retailers use price adjustments to keep shoppers happy and encourage repeat purchases. Still, there’s no rule requiring them to offer this perk — and when they do, they can set whatever terms they like. Check out the table below to see how some well-known stores handle price adjustment refunds:

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