Urban Outfitters price adjustment: Policy rules & request process

You finally treat yourself to that Urban Outfitters piece you’ve been eyeing for weeks. A few days later, you check the website again, and there it is: the item you just bought is now selling for way less. It’s a feeling every frequent shopper has felt at least once. 

Luckily, you might be able to turn that disappointment around and recover the difference by requesting a price adjustment. 

In this guide, we’ll clarify how the Urban Outfitters price adjustment policy works and what steps you need to take to benefit from it. We’ll also show you how Settlemate can take the entire request process off your plate and help you save money and nerves.

What is a price adjustment?

A price adjustment is a simple but valuable perk offered by many respectful retailers. If you buy an item and its price drops soon after, you can ask the store to refund you the difference. 

Retailers don’t hand out price adjustments left and right. Each price adjustment policy comes with its own set of rules that revolve around a few key questions: 

• What’s the time window? Every retailer sets its own deadline for requesting a price adjustment. This is usually 14 days from your original purchase, but some stores give you 10 or seven days to ask for a refund. 
• What proof do you need? You’ll almost always need a receipt or order number. Retailers need confirmation that you actually bought the item for which you want a price adjustment.
• What products or events are excluded? Some product categories or promotional events may not qualify for price adjustments, and this is entirely up to the retailer to decide.

When they work smoothly, price adjustments are truly a win-win. Shoppers feel more confident knowing they won’t miss out on savings, while retailers build loyalty by showing they’re willing to meet customers halfway. 

What is Urban Outfitters’ price adjustment policy?

You can take advantage of Urban Outfitters’ price adjustment policy as long as you meet a couple of ground rules: 

• You can request one price adjustment per product.
• The item must go on sale within 14 days of the shipment date.
• Online orders can only be adjusted online, while requests for in-store purchases must be handled in person. 

Refunds are issued to your original form of payment. If you used a UO gift card to pay for your original order, you’ll receive a new gift card with the refunded amount.

While many shoppers have successfully leveraged the UO price adjustment policy, the lack of detail on the retailer’s website can lead to confusion. For example, UO doesn’t clearly say whether certain products, like custom or pre-order items, are excluded from the policy. It also doesn't mention if the policy applies only to full-price items or whether proof of purchase is required to submit a request.

To clear things up, we’ve reached out to UOs’ customer support team. They confirmed the policy applies only to full-price items and that you’ll need your order number to make a request.

Tip: Price adjustment policies can change, so always check the most recent policy rules on the Urban Outfitters website before submitting a request.

How to get an Urban Outfitters price adjustment

If you want Urban Outfitters to refund you the price difference, here’s what you’ll need to do:

1. Track prices: Price drops can happen at any moment, so keep an eye on the item you bought during the 14-day window. Double-check the size and color every time you look; UO has plenty of similar listings, and you want to make sure you’re comparing the exact same item. 
2. Prepare your order number: Urban Outfitters won’t process a price adjustment without proof of order. Go through your email inbox, locate the confirmation message, and screenshot or copy the number so you have it handy.
3. Reach out to Urban Outfitters: The quickest way to get in touch with the brand’s customer support is through their website chat. Open the chat window, explain that you’re requesting a price adjustment, and provide your details.
4. Wait for processing: Price adjustments aren’t instant. It usually takes a few days for UO to review your request and issue a refund. If you don’t get a response after about a week, it’s worth following up.

What’s the problem with manual price adjustments?

Requesting a price adjustment on your own is perfectly doable, but there are a few drawbacks that can make the process surprisingly tedious:

If you want to skip all these hassles and still get your refunds, an app like Settlemate is your best bet. It quietly takes over every part of the process for you, so you can sit back and wait for the money to land in your account.

How Settlemate gets your price adjustment automatically

Prices drop after you buy. Most people never notice, or they miss the refund window while figuring out the process or hunting for receipts. 

Settlemate Retail Savings Autopilot turns price adjustments into background recovery: it parses purchase confirmations in your inbox, tracks price changes for the products you bought, and files the request for you so you get the difference back without the hassle.

How it works:

1. You link your email for automatic receipt detection.
2. Settlemate Retail Savings Autopilot logs purchases and monitors for price drops within each store’s price adjustment window.
3. We prepare and submit the refund request with your proof of purchase on your behalf as soon as a drop hits.
4. If approved, the credit will be refunded to your original payment method and you’ll get a notification about the money you just got back.

Get started with Settlemate today. Download the app from the App Store or Google Play and let Settlemate Retail Savings Autopilot handle all your price adjustment refunds for you.

Settlemate also gives you peace of mind with its generous refund policy. If the money you recover through the app doesn’t cover your subscription cost within the first year, you may be eligible for a full refund.

Frequently asked questions

What is Urban Outfitters' return policy?

If you return your items within 30 days, Urban Outfitters will refund you to your original form of payment. After 30 days, you’ll get e-merchandise credit instead. The retailer doesn’t accept returns if it’s been more than a year since your order. Exclusions apply, so it’s best to check UO’s website for the full details.

Does Urban Outfitters offer a student discount?

Yes, Urban Outfitters partners with Student Beans to offer discounts for students and recent graduates. You’ll need to verify your status to receive a 15% discount code, which you’ll use at checkout.

Who owns Urban Outfitters?

Urban Outfitters is a subsidiary of URBN, the parent company behind brands like Anthropologie and Nuuly.

What other brands have price adjustment policies?

Some retailers go the extra mile by offering price adjustments, giving shoppers a little safety net when prices drop. Others skip the perk altogether, or add their own twists and restrictions. To get a feel of how different brands handle it, browse the table below and compare the policies of several major retailers: