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Have you ever bought an item from American Eagle only to see it heavily marked down just a few days later? The good news is, there’s a way to fix it without a time machine: with the American Eagle price adjustment policy, you can claim a refund for the price difference.
In this article, we’ll explain how the American Eagle price adjustment policy works and cover its key conditions. We’ll also show you how Settlemate can streamline the often tedious process of claiming price adjustment refunds.
What is a price adjustment?
A price adjustment is a retail practice that allows customers to receive a partial refund if an item they bought goes on sale within a defined period after the purchase.
For example, if you buy a pair of jeans for $50 and see them drop to $23 a few days later, you can ask the retailer to refund the $27 price difference.
Not every retailer offers price adjustments, and those that do usually require proof of purchase, like a receipt or an order confirmation email.
At first glance, price adjustment policies might seem like a loss for retailers. In reality, they’re treated much like returns: stores factor potential price adjustments into their sales strategy before announcing promotions. These policies help build customer loyalty and give brands a competitive edge, making them a win-win for both shoppers and retailers.
Does American Eagle offer price adjustment refunds?
Both American Eagle and its sub-brand Aerie offer price adjustment refunds, as long as you meet these conditions:
- You bought the item at full price, either in-store or online.
- You have the original proof of purchase.
- You request the price adjustment within 14 days of your purchase.
Keep in mind that the American Eagle and Aerie price adjustment policies don’t apply to purchases you made with coupons or promotions. However, if you used Real Rewards loyalty points through American Eagle’s loyalty program, you can request a price adjustment.
Note: Price adjustment policies can change over time, so it’s always a good idea to check American Eagle’s website or reach out to customer support for the latest policy details.
What do customers say about the American Eagle price adjustment policy?
Some retailers don’t always follow through on their price adjustment policies despite clearly stating them on their website, so it’s helpful to look at real-life customer experiences.
Based on several user accounts shared on Reddit, American Eagle and Aerie’s price adjustment process is smooth and straightforward. The shoppers contacted customer support via chat, provided their receipt, and received a refund for the price difference without any issues.
How to request a price adjustment at American Eagle
Here’s what you need to do to request a price adjustment at American Eagle:
- Monitor the website: Keep an eye on the American Eagle or Aerie website and look for any price changes within 14 days of your purchase.
- Gather proof of purchase: If you notice a price drop, locate your receipt and double-check that the discounted item matches the one you originally purchased.
- Contact customer support: Reach out to American Eagle’s customer support team via live chat on the company’s website. Click the Chat with us button and select Price adjustments.
- Provide proof: The agent will need your receipt to verify and process the price adjustment request. Some agents may refuse a valid request initially. If that happens, politely remind them of the company’s policy.
- Wait for processing: Once the agent authorizes the price adjustment, you’ll need to wait until the request is processed and the refund is credited back to your original payment method.
What are the pitfalls of manual price adjustment requests?
Although American Eagle offers a straightforward way to get a price adjustment, the process can still be a hassle in practice. Here’s why:
- Manual price tracking: You need to monitor American Eagle’s website daily for price drops, which can become overwhelming if you’ve bought multiple items. Most people don’t have the time or patience to constantly refresh product pages hoping to catch a sale.
- Process friction: For valid requests, you must contact customer support and wait to speak with a human agent (not a chatbot). Some agents may be reluctant to approve the refund, meaning you might have to press your case. Even when your request is approved, human error in processing can cause delays or confusion.
Because of these frustrating hurdles, many shoppers never actually request a price adjustment and essentially leave easy money on the table. If you don’t want to miss a refund again, use the Settlemate app and put your price adjustment requests on autopilot.
How to make Settlemate your after-purchase safety net
You may have been too late to claim a price adjustment refund in the past, but you don’t have to miss another one.
Settlemate Retail Savings Autopilot stays connected to your inbox, tracks your future receipts from all major retailers in the United States, and submits the request the moment a price drop falls inside a policy window.
How it works:
- We continuously detect new purchase confirmations in your inbox.
- We check eligibility automatically across all your purchases.
- We file when a new drop qualifies under a store’s policy.
- You get your money back.
Install Settlemate via the App Store or Google Play and let the Retail Savings Autopilot turn price drops into effortless savings.
Money-back guarantee: Settlemate’s generous refund policy ensures you get your money back if your subscription doesn’t deliver more financial benefit than it costs in the first 12 months of service.
Frequently asked questions
Does American Eagle accept returns?
Yes. You have 30 days to return your items for a full refund, and they must be unused, unwashed, and unaltered. Every item goes through a quality check, and American Eagle may reject a return request if the product is damaged or missing its original tags and labels.
Is Aerie the same as American Eagle?
Aerie is a sub-brand of American Eagle, specializing in lingerie, activewear, and sleepwear. Since both brands are owned by the same company, they share the same exchange, return, and refund policies.
Does American Eagle offer price matching?
Many shoppers on Reddit report that American Eagle stores sometimes match online prices. For example, if a pair of jeans costs $30 online but $50 in-store, you may be able to get the lower price by showing an employee the online listing. That said, this policy isn’t mentioned on the company website, so it’s best to confirm with the store directly.
Does American Eagle have a rewards program?
Yes. American Eagle’s Real Rewards program lets you earn points on every purchase and enjoy perks like birthday offers, shipping deals, free returns, and exclusive access to sales and events. The program has four tiers and membership is free, although some tiers have a minimum spend requirement. The same program and perks are available for Aerie purchases.
Which other retailers offer price adjustments?
Plenty of popular retailers may offer price adjustments to keep their customers happy. Check out the individual guides below:
