There’s nothing quite like the feeling of buying that perfectly-fitting pair of jeans. The only thing that can spoil your undeniable sense of accomplishment is finding out that the retailer reduced their price a few days after you bought them.
Only a post-purchase price reduction can soften that blow. Luckily for you, if you bought your jeans at Old Navy, you might stand a chance.
This guide explains the Old Navy price adjustment policy rules, exceptions, and request steps. We’ll also explore how tools like Settlemate can monitor price drops and handle the claim process for you, saving you money and sparing you the hassle.
What is a price adjustment?
A price adjustment is a common post-purchase strategy offered by many reputable retailers. If you buy an item and its price drops shortly after, you can recover the difference by making a price adjustment request.
The policy is not only designed to benefit the customers; it’s a win-win for both parties involved. For you, it provides relief from the hassle of returning and repurchasing a freshly discounted item to seize that savings opportunity. For the store, it’s a way to boost customer loyalty while reducing the need to process full refunds and exchanges.
However accommodating, price adjustment policies usually outline specific rules for making a request, such as:
- Narrow window: You typically have 7–14 days from the date of purchase or order to request a partial refund.
- Proof of purchase: You’ll need a receipt or order confirmation.
- Exclusions: Some product categories, items purchased using promo codes, or items on final clearance are usually excluded.
Note: Stores’ price adjustment policies can change, so you need to check the most recent rules before submitting a request.
What is the Old Navy price adjustment policy?
Old Navy allows price adjustments under specific conditions.
You can ask for a price adjustment once per order. If an item goes on sale soon after your purchase, you have 14 days from the date of your order to request a price adjustment. If approved, Old Navy refunds the price difference back to your original payment method.
But here’s the catch: not every price drop will get you a refund.
While free shipping codes for online purchases won’t disqualify you, the policy excludes:
- Purchases made with promo codes
- Percentage-off discounts
- Final sale deals
- Clearance price drops
Important: Old Navy treats its website pricing and store pricing separately. That means the stores aren’t required to acknowledge a discounted online price, even if it’s for the same item. Some locations may make exceptions, but that’s entirely at the store manager’s discretion.
Given these rules, many shoppers use a simpler, guaranteed workaround: return the item and repurchase at the new sale price. But anecdotes from Old Navy employees suggest that, at the store level, there is often a willingness to find a customer-friendly solution, sometimes even beyond official policies:
How to request a price adjustment at Old Navy
The process for requesting an Old Navy price adjustment depends on whether you bought the item online or in person. There’s an important caveat: online price adjustments can’t be processed in-store.
Here are the steps for both purchase routes:
Why price adjustments sound easy but often feel exhausting
Claiming a price adjustment seems straightforward: you notice the discounted price, contact the store, and get a partial refund. However, it can become pretty overwhelming for the following reasons:
- You become a full-time price monitor: However convenient that would be, the store doesn’t send you price drop alerts. You must routinely check the product page, and if you’re tracking multiple products in multiple locations, it quickly gets overwhelming.
- You are your own claims department: You must contact the customer service, which often means waiting on hold, deciphering unclear online forms, or making multiple trips to the store.
- You race against an invisible clock: You must spot the price change within a short window after your purchase. A delayed email reply, a slow chat agent, or a misdirected phone call can further eat into the timeline, potentially exceeding it completely.
- You interpret the fine print: Policies are filled with conditional language. Is your 20% off email a promo code or a special offer? Does “typically” mean “always?” You need to debate policy semantics with a service agent, hoping for a favorable interpretation.
This unspoken workload is why most people let small refunds go. They feel that the mental energy required often outweighs the financial return. But pass on an opportunity to save a few dollars enough times, and the insignificant amount becomes a sizable sum.
If you want your money back without the legwork, an app like Settlemate can handle the relentless price monitoring and negotiations on your behalf, turning an exhausting chore into a hands-off solution.
How Settlemate gets your price adjustment automatically
Settlemate Retail Savings Autopilot turns price adjustments into background recovery: it parses purchase confirmations in your inbox, tracks price changes for the products you bought, and files the request for you so you get the difference back without the hassle.
How it works:
- You link your email for automatic receipt detection.
- Settlemate Retail Savings Autopilot logs purchases and monitors for price drops within each store’s price adjustment window.
- We prepare and submit the refund request with your proof of purchase on your behalf as soon as a drop hits.
- If approved, the credit will be refunded to your original payment method and you’ll get a notification about the money you just got back.
Get started with Settlemate today. Download the app from the App Store or Google Play and let Settlemate Retail Savings Autopilot handle all your price adjustment refunds for you.
Settlemate also gives you peace of mind with its generous refund policy. If the money you recover through the app doesn’t cover your subscription cost within the first year, you may be eligible for a full refund.
Frequently asked questions
How to get 20% off Old Navy?
You can get 20% off at Old Navy by opening a new Navyist Rewards Credit Card. This is a one-time first-purchase discount subject to credit approval.
For online purchases, you need to open an account at oldnavy.gap.com, and you’ll receive a promo code valid for 14 days to use on your first online purchase with the new card. For in-store purchases, use the card as your sole payment method on the same day.
Will Old Navy do an exchange without a receipt?
You may be able to exchange an Old Navy item without a physical receipt, but you must provide an alternative to verify the purchase, such as the credit card used to buy it.
Will Old Navy let you exchange after 30 days?
The standard policy limits returns and exchanges to 30 days from purchase or the delivery date for online purchases. However, items bought between October 15 and December 24 can be returned until January 15.
Returns after 30 days may be accepted for merchandise credit at the current price, but that’s subject to manager approval.
Final sale items are never eligible for exchange.
How other brands handle price adjustments
When it comes to price drop protection, retailers set their own rules. While some offer a safety net for post-purchase price drops, others forgo the practice entirely or attach specific conditions and restrictions.
To see how different brands compare, browse the policies of several major retailers below:
