Zappos is famous for its huge shoe selection and customer-friendly policies. If you just bought the perfect pair of shoes and then noticed the price drop a few days later, don’t stress about it. You might be able to reclaim the difference through Zappos' price adjustment policy.
But like returns and exchanges, price adjustments come with a few rules and deadlines. If you’re not sure which purchases qualify or how and when to submit your request, you could miss out on a legitimate refund.
This guide will walk you through the requirements and steps for requesting a price adjustment at Zappos. We’ll also share how Settlemate can track price drops and submit price adjustment requests on your behalf, so you never leave money on the table again.
What is a price adjustment?
A price adjustment, sometimes called price protection or a price guarantee, is when a retailer refunds the price difference if an item goes on sale shortly after you buy it. It’s not a coupon or an upfront discount, but real money sent back to you, usually credited to your original payment method.
For example, say you bought a jacket online for $80. Five days later, the same jacket (same size, color, and style) drops to $55 during a sale. You check the store’s policy, submit a price adjustment request, and the retailer refunds $25 to your credit card—without you needing to return the item or place a new order.
For retailers, price adjustments help build customer trust and loyalty. Meanwhile, shoppers get to:
- Buy without worrying about timing
- Boost savings since even small price drops add up over time
- Avoid the hassle of returning and repurchasing the same item
As you might suspect, price adjustments come with a few rules. Most retailers set exclusions and short time windows, often around 14 days. Some brands are more generous, though. Stores like Home Depot and Micro Center may give you up to 30 days to catch a price drop and submit a refund request.
What is Zappos' price adjustment policy?
Zappos allows you to request a price adjustment under its price guarantee policy. To qualify for a refund, you need to meet a few conditions:
Note: If you get a price adjustment and later decide that you need a different size, the lower price will still apply. However, exchanges for a different color are treated as a separate item and aren’t covered by the original adjustment.
How to get a refund after a Zappos price drop
Zappos keeps the price adjustment process simple. You can request your refund in just three easy steps:
- Confirm the price drop falls within 10 calendar days of the original order.
- Gather your order number, item details, and proof of the price drop.
- Contact Zappos’ support team by calling (877) 927-2332 or starting a live chat on the Zappos website.
Why manual price adjustments can be tricky
On paper, most retailers handle price adjustments the same way Zappos does: you need to check if your purchase qualifies and contact customer support. In practice, things can get surprisingly tedious, especially if you shop at multiple stores.
For starters, you have to catch the price drop yourself. This means constantly monitoring every purchase after checkout: revisiting multiple websites, checking current prices, and repeating the process again and again until the eligibility window closes.
Next, you need to confirm that:
- The discounted item is the exact same version you bought.
- The price drop isn’t tied to an excluded promotion.
- The item is still in stock.
Even if everything checks out, you still need to go through customer support. Be prepared for waiting in chat queues, back-and-forth emails, and occasional ghosting.
If all of this sounds like an unwanted part-time job, know there’s an easier way. A price adjustment app like Settlemate can handle the entire process for you, from tracking price drops to automatically sending requests.
How Settlemate puts price adjustment refunds on autopilot
Every store has different rules for price adjustments. But you don’t need to memorize every policy; Settlemate Retail Savings Autopilot does that for you, and even takes action on your behalf.
The Settlemate app will:
- Automatically find your digital receipts in your inbox.
- Continuously track for price drops within eligible windows.
- Auto-file requests with the right documentation.
- Notify you when your money is on its way back to you.
Automate price adjustments end-to-end with Settlemate Retail Savings Autopilot. Download the app from the App Store or Google Play today.
Not sure if the app’s right for you? Settlemate offers a generous refund policy. You’ll qualify for a full refund if your one-year subscription ends up costing more than the amount you recover through the app.
Frequently asked questions
Does Zappos price match?
Yes, Zappos will match prices from qualifying retailers, but you need to request it before placing your order. To qualify, the retailer must be U.S.-based and can’t be an outlet, auction website, membership or club store, discount website, third-party marketplace, or Amazon reseller. The item must also be the same brand, color, and size.
Does Zappos give refunds?
You can get a refund at Zappos if you return an item within a generous 365-day window. However, the item must be unworn and returned in its original packaging.
What is the Zappos VIP program?
Zappos VIP is a free loyalty program that comes with perks like free expedited shipping, faster refunds, and reward points. You can redeem those points for VIP codes to use toward future purchases.
Which major retailers have price adjustment policies?
Many shoppers miss out on price adjustment refunds because they aren’t aware which retailers offer them. We’ve put together these guides to help you explore the policy for other brands:
