.png)
That designer dress at Neiman Marcus you’ve been eyeing for weeks is finally available in your size and favorite color. FOMO kicks in, and you hit the checkout button faster than ever. But a few days later, your excitement turns into frustration: the dress is now on a major sale, and you could’ve saved hundreds if you’d just waited.
Does this scenario sound familiar? No worries, as Neiman Marcus makes sure you don’t regret your purchase with its price adjustment policy.
In this guide, we’ll walk you through the Neiman Marcus price adjustment policy, including the eligibility rules and steps involved in requesting a refund. We’ll also introduce you to Settlemate, a handy app that handles price adjustments automatically to save you time and hassle.
What is a price adjustment?
A price adjustment serves as your safety net when a retailer marks down an item you recently purchased. The idea is simple: you shouldn’t be punished for buying something at full price just days before a major sale. Instead, stores with price adjustment policies offer to refund the difference between what you originally paid and the item’s current price.
However, retailers won’t automatically approve every price adjustment request. To take advantage of the policy, you’ll need to meet a few requirements that revolve around the following:
- Time: You don’t have unlimited days to request a refund. Most retailers set a window of seven to 14 days from the date of purchase.
- Proof: You’ll need to confirm your original purchase, usually with a receipt or order number.
- Product eligibility: Retailers can exclude certain products or sales from price adjustments.
It’s also important to note that price adjustments are different from product returns or exchanges. You keep the product the entire time while receiving a partial refund for the price difference.
How do Neiman Marcus’ price adjustments work?
Neiman Marcus lets you claim a partial refund if an item you bought goes on sale. Here are the key policy rules to keep in mind:
- Only items purchased at full price are eligible for a price adjustment.
- Refund requests must be made within 10 days of your original purchase.
That said, the policy itself isn’t sufficiently detailed. For example, it doesn’t clearly address questions like:
- Are certain product categories or sales events excluded from the policy?
- What proof of purchase do you need to request a price adjustment?
When it comes to proof, you can generally assume you’ll need a receipt or order number, as this is standard practice among retailers. For questions about product eligibility or excluded promotions, it’s best to contact Neiman Marcus directly.
While we didn’t find online customer reviews specifically about Neiman Marcus’ price adjustments, the policy is listed on the retailer’s official website, which is a clear sign of its validity. If a customer support agent is unfamiliar with the policy or initially hesitant to honor it, you can politely point out that you meet the listed requirements and are requesting the partial refund you’re entitled to.
How to get a price adjustment at Neiman Marcus
If you want to request a price adjustment at Neiman Marcus, here’s what to do:
- Monitor prices: Neiman Marcus (or any other retailer) won’t apply price adjustments if you don’t ask. Keep an eye on the company’s website during the 10-day window after your purchase and act quickly if your item goes on sale.
- Prepare your proof: Your word isn’t enough to get a price adjustment request approved. Make sure you have your receipt or order number ready to verify your original purchase.
- Contact Neiman Marcus: Reach out to the store’s customer support via chat, call, or text. Chat or text often gets the fastest response.
- Wait for processing: The customer support team will take a few days to process your request. Once approved, the refund will be issued to your original form of payment.
What’s the issue with manual price adjustment requests?
While handling price adjustment requests manually is certainly an option, it comes with some potential drawbacks:
Luckily, there’s a better alternative to manual price adjustments: Settlemate. The app automates every part of the price adjustment process, from tracking purchases and prices to claiming refunds on your behalf.
How Settlemate takes care of your price adjustments at Neiman Marcus
If you make a purchase at Neiman Marcus, Settlemate Retail Savings Autopilot can track the product for price drops and file a price adjustment request on your behalf, all before the refund window closes.
How it works:
- We automatically detect Neiman Marcus and other purchase confirmations in your inbox.
- We track eligible items within retailers’ respective policy windows.
- When a drop hits, we submit the request with your proof of purchase.
- You get notified when the credit is issued back to your original payment method.
Download Settlemate on the App Store or Google Play and let its Retail Savings Autopilot handle price adjustments for Neiman Marcus and other retailers for you.
Settlemate’s refund policy makes sure that you make more money from the platform than you invest in it. If the savings you get in the first year don’t cover the cost of your subscription, you may be eligible for a full refund.
Frequently asked questions
Who owns Neiman Marcus?
Neiman Marcus was acquired by Saks Global, one of the world’s largest multi-brand luxury retailers, in 2024.
Does Neiman Marcus accept returns?
Yes, Neiman Marcus accepts returns. You can return eligible items within 30 days of the receipt date. Exceptions include Chanel bags, apparel, accessories, and shoes, which can be returned within 14 days of purchase. All items must be unworn, undamaged, and returned with original tags and packaging.
Is there a Neiman Marcus reward program?
Yes, Neiman Marcus offers the InCircle reward program. Benefits include free two-day shipping, complimentary gift packaging, and exclusive access to sales. The program has six tiers or “circles,” and the perks you receive depend on your tier level.
Do other popular retailers allow price adjustments?
If you’re interested in learning whether other major retailers offer price adjustments — and under what conditions — you can dive into our collection of guides in the table below:
