How to get a Victoria’s Secret price adjustment refund

Victoria’s Secret is well-known for its tempting sales events, but sometimes you just can’t wait to grab the item you’ve been dreaming about. You place your order, and just days later, a big sale pops up, perfectly timed to ruin your mood.

No worries! Victoria’s Secret understands your pain and can help you get your money back through its price adjustment policy. 

In this guide, we’ll cover everything you need to know about the Victoria’s Secret price adjustment policy, including eligibility rules, exceptions, and steps for requesting a refund. We’ll also introduce you to Settlemate, an app that takes the hassle out of price adjustment requests.

What is a price adjustment?

A price adjustment, sometimes called a price protection policy, is a convenient retail practice that lets you get a partial refund for an item you’ve recently bought. Here’s how it works in practice:

1. You buy an item at full price.
2. The item gets discounted.
3. You reach out to the retailer to request a price adjustment refund — the difference between what you paid for the item and its current sale price.
4. The retailer verifies your eligibility and issues the refund.

Eligibility for a price adjustment usually depends on a few key factors: 

• Time: Price adjustments are available only within a specific window from the date of your original purchase.
• Proof: Retailers typically require a receipt or order number to confirm your purchase.
• Product type: Certain products don’t qualify for price adjustments, depending on the retailer’s specific policy.

Besides saving money, price adjustments allow shoppers to buy what they want right away, without waiting for the next big sale and risking their size or favorite color selling out. For retailers, these policies help build customer trust, encourage early purchases, and provide an edge over the competition.

How does the Victoria’s Secret price adjustment policy work?

Victoria’s Secret’s price adjustment policy lets you get some of your money back if you meet a few basic conditions. Here’s what to keep in mind:

• 14-day window: You have 14 days to request a price adjustment, starting from the date your online order ships (not the day it’s delivered).
• Match the product: The discounted item must be the same color, size, and style as the one you purchased.
• Provide proof: Have your order number, the product’s item number, and the current selling price ready when requesting a price adjustment.
• Exclusions apply: Victoria’s Secret excludes limited-time offers, flash sales, and specific promotions from its price adjustment policy. 

Most customers typically have no trouble getting price adjustments at Victoria’s Secret, whether online or in-store. The brand’s customer support team and sales associates are generally happy to help customers reclaim the price difference, but you might occasionally run into a staff member who isn’t sufficiently familiar with the policy or is hesitant to approve your request. 

If that happens, and you’re confident you meet the eligibility requirements, kindly remind the agent of the policy rules. You should also keep in mind that price adjustment policies can change, so it’s smart to check the retailer’s website for the latest information before making any requests.

Getting a price adjustment at Victoria’s Secret: Steps to follow

To get a price adjustment policy from Victoria’s Secret, you’ll need to:

1. Monitor price changes: Go to Victoria’s Secret website, find the exact item you’ve bought, and check its current price. Keep doing this during the 14-day window from your order’s ship date. If you catch a price drop, take a screenshot right away and initiate the request.
2. Prepare your proof: Find your order confirmation email and note your order number and the item number. 
3. Contact customer support: Live chat is available 24/7, but you’ll first need to go through the AI assistant before getting in touch with a human representative. 
4. Wait for processing: The company typically needs a few days to review your request and issue the refund to your original payment method.

Why are manual price adjustment requests a hassle?

Requesting price adjustments on your own is perfectly doable, but a few pain points can get in the way:

If you’d rather skip the busywork but still claim every refund you qualify for, a price adjustment app like Settlemate can make the whole process effortless. It automatically detects eligible price drops and submits refund requests on your behalf, so you get your money back without having to chase it.

How Settlemate makes price adjustments effortless

Keeping track of every store policy and checking for price drops day after day is tedious at best. Settlemate removes that burden entirely. Its Retail Savings Autopilot quietly works in the background to make sure you don’t leave easy money behind.

How it works:

• Secure & private access: Log in seamlessly via Apple or Google, with all your data encrypted end-to-end and never shared without your consent.
• Automatic receipt scanning: Let Settlemate parse your email to auto-detect eligible purchases (no manual entry needed).
• Hands-off claim management: We generate and send a price adjustment refund request for any purchases you’re eligible for.
• Refund confirmation: You get the difference back without lifting a finger.
• Money-back guarantee: Settlemate’s generous refund policy ensures you get your money back if your subscription doesn’t deliver more financial benefit than it costs in the first 12 months of service.

Let Settlemate Retail Savings Autopilot turn your receipts into refunds. You can start by downloading Settlemate on the App Store or Google Play today.

Frequently asked questions

What is PINK?

PINK is a sub-brand of Victoria’s Secret designed for a younger audience, offering loungewear, activewear, intimates, and accessories with a more playful, casual style.

What is the return policy at Victoria’s Secret?

Victoria’s Secret accepts returns of unused, unwashed items in their original condition within 30 days of the shipment date. There is a special return policy during the holiday season: items purchased between October 29, 2025, and December 24, 2025, can be returned until January 31, 2026.

Does Victoria’s Secret have a reward program?

Yes. Victoria’s Secret and PINK offer a free rewards program that allows you to collect points with each purchase and unlock various perks, such as free shipping, birthday gifts, and anniversary rewards, depending on your membership tier.

Price adjustment policies of other major retailers

If you’d like to explore how other major retailers approach price adjustments, take a look at our guides: