Loft price adjustment: Everything you need to know

You finally spot the dress at Loft, the one that feels like it was practically designed for you. After a brief internal debate (“Do I wait for a sale? Do I risk losing it?”), you decide to play it safe and hit that checkout button. A few days later, out of sheer curiosity, you peek at Loft’s website, and there it is. The same dress. Now on a major sale. 

The frustration is real, but there’s a silver lining: Loft has a price adjustment policy that may let you get some of your money back.

In this guide, you’ll find out how the Loft price adjustment works and the steps you’ll need to take to claim your refund. We’ll also introduce you to Settlemate, a handy app that takes the hassle out of price adjustment requests.

What is a price adjustment?

A price adjustment is basically a second chance at a better deal. If you buy an item and it goes on sale shortly after, a price adjustment policy lets you get the price difference back. It’s a way to grab an item before it sells out without worrying that you’re overpaying.

No matter the retailer, price adjustments always come with a few conditions. Here are the key ones:

Price adjustment policies benefit both sides. Customers get to save money and shop with more confidence, while retailers build trust and encourage shoppers to stick with their brand.

Note: A price adjustment simply refunds the difference between what you paid and the new, discounted price. You keep the item at all times — no returns or exchanges are involved. 

Does Loft have a price adjustment policy?

Yes, Loft does offer a price adjustment policy, but there are a few rules you’ll need to follow to get your refund:

• You can request a single price adjustment for full-price items that have been discounted for the first time.
• Products bought during special promotions don’t qualify for price adjustments.
• You have seven days from the date of your original purchase to submit a refund request.
• If you ordered online, you can’t request the adjustment in-store.

Loft doesn’t specifically state that you need proof of purchase, but realistically, you’ll want your receipt or order number on hand. Every retailer requires some form of verification, and Loft is no exception.

Compared to other retailers, Loft’s seven-day window is on the stricter side. Stores typically offer 14 days to make a price adjustment request, so you’ll need to act quickly when you spot a price drop.

How to get a price adjustment at Loft

Here are the steps you’ll need to follow to claim a refund at Loft:

1. Monitor prices: Keep an eye on Loft’s website during your seven-day window. The discounts can be unpredictable, so daily checks are essential for spotting a price drop in time. 
2. Find your proof of purchase: Grab your receipt or order confirmation email to confirm the discounted products are eligible for a price adjustment and double-check the dates.
3. Contact Loft’s customer support: You can reach Loft’s customer service via chat, text, or phone. Chat is usually the most convenient option — simply open the chat window on Loft’s website and type “price adjustments” to start the process.
4. Wait for processing: Loft doesn’t say exactly how long adjustments take, but they’re not instant. Expect to wait around a week or two for the refund to hit your account.

Why should you automate price adjustment requests?

There’s nothing inherently wrong with requesting price adjustments yourself, but the process can get messy surprisingly quickly. A few common frustrations often make people wonder if the refund is even worth the effort:

• It’s overwhelming and time-consuming: Tracking one item isn’t too bad. Tracking multiple items from different stores, each with its own time window and eligibility rules, is another story. It becomes a juggling act that can quickly drain your time and patience.
• Delays eat up your eligibility window: Customer support teams get busy, especially during big sales events. If you’re stuck waiting for a response and the eligibility window is only seven days, a simple delay can cost you your refund. 
• Customer support experiences vary: You may come across reps who are reluctant to approve your price adjustment request, so you’ll need even more time and energy to make your case.

While these complications might discourage you from pursuing your refund, that would mean leaving your money on the table. That’s where automation comes in. Settlemate puts price adjustments on cruise control so you can claim every refund you’re owed without lifting a finger.

How Settlemate helps you beat Loft’s refund window

The price adjustment refund window comes and goes fast. Settlemate Retail Savings Autopilot monitors your Loft and other purchases and auto-files the adjustment when you qualify so you don’t miss out.

Here’s how it works:

1. We automatically detect Loft and other receipts in your inbox.
2. We watch your purchases against the policy window defined by each retailer.
3. We file the refund request with your receipt when a price drop triggers eligibility.
4. You get the difference returned to your original payment method automatically.

Let Settlemate Retail Savings Autopilot be your after-purchase safety net. Download the app on the App Store or Google Play today.

Our money-back guarantee makes the service risk-free. If you don’t make more money than you spend on your subscription fee in the first 12 months of using the app, you’ll get a full refund.

Frequently asked questions

What is Loft’s return policy?

Loft accepts returns within 30 days of your original purchase for a full refund. The items have to be in their original condition, and you need to provide the receipt. You can return items after 30 days, but you’ll receive store credit for the item’s current selling price or be offered an exchange. Some products aren’t eligible for returns, so it’s worth checking Loft’s full policy for up-to-date information.

Does Loft have a loyalty program?

Yes, Loft has a loyalty program called styleREWARDS, which lets you earn points on every purchase. Members also enjoy perks like free shipping, birthday gifts, and exclusive access to select sales.

Who owns Loft?

Loft is owned by Sycamore Partners. The same company owns brands such as Ann Taylor and Talbots.

How other big retailers handle price adjustments

If you shop across different retailers, you might want to know which ones offer price adjustments and how their policies work. You can explore the rest of our guides in the table below: