Kohl’s price adjustment policy: How it works

A few days after buying a cozy new sweater from Kohl’s, you notice the retailer has launched a sale. You check out the website, and lo and behold: your sweater is now on discount. If only there were a magic button to turn back time!

While Kohl’s can’t do that, it does give you a chance to get the price difference back through its price adjustment policy.

In this guide, we’ll dig into Kohl’s price adjustment policy and explain its key terms and conditions. We’ll also look at how the Settlemate app automates price adjustment requests and takes the hassle out of claiming refunds.

What is a price adjustment?

A price adjustment is a clever retail practice that lets you request a refund for the price difference if an item goes on sale shortly after you purchased it. While many retailers offer this policy, it’s not universal, and each store sets its own rules. Those rules typically address the following questions:

• How long after the original purchase can you request a refund?
• Which products qualify for a price adjustment?
• Are online and in-store purchases treated the same?
• What proof do you show to confirm eligibility?

What are the benefits of price adjustment policies?

From a customer’s point of view, the biggest perk of price adjustment policies is saving money. Other benefits include:

Meanwhile, retailers see price adjustment policies as a way of building trust and encouraging early purchases to ease the rush during big sales. In the long run, they build goodwill and give brands a competitive edge.

Does Kohl’s do price adjustments?

Yes, Kohl’s offers to refund the difference between what you paid for an item and what it costs now, as long as you meet a few key conditions:

1. You’ve bought an item at full price or on sale.
2. The item’s price drops within two weeks of your original purchase.
3. You have proof of purchase in the form of a dated, original receipt.

Certain items don’t qualify for a price adjustment at Kohl’s, including:

• Clearance markdowns
• Items you’ve bought through a “buy one, get one free” deal
• Kohl’s Cares merchandise
• Coupon-ineligible items or brands

Keep in mind that Kohl’s doesn’t offer price adjustments during certain periods, such as the week before and after Thanksgiving or Cyber Monday.

Pro tip: Retailers reserve the right to update their price adjustment policies at any time. Kohl’s itself states that it may block price adjustments during busy sales periods. That’s why it’s good to check Kohl’s website for the latest policy rules and exceptions before making a purchase.

How do I get a price adjustment at Kohl’s?

Here’s how to request an online price adjustment at Kohl’s:

1. Look for price drops: Go to Kohl’s website and check the current prices of the items you’ve bought within the past two weeks. Since prices can change at any time, repeat this process every day during the 14-day window.
2. Find your receipt: If you spot a price drop, locate your email receipt in your inbox to prove your purchase. Double-check the dates to make sure you’re still within the eligibility period.
3. Contact Kohl’s customer support: Head to Kohl’s live chat on its website. In the chat window, type “price adjustment” and then “agent” to get automatically connected with a representative who can handle your request. Chat is available 24/7, but you may experience some wait times during busy sales periods.
4. Wait for processing: Once the agent confirms your eligibility and collects your details, the rest is up to Kohl’s. Processing times can vary, but you’re generally looking at a few business days.

Note: Price adjustments for online purchases can only be handled through customer support. You can’t go to a physical Kohl’s store and ask for an adjustment.

Why should you consider automating price adjustment requests?

Here are a few reasons why handling price adjustments manually can be too demanding:

1. It eats up your time: Requesting a price adjustment for a single Kohl’s item might not seem like a big deal. But if you shop at Kohl’s often or buy from several retailers, things get complicated fast. You’ll have to keep track of multiple time windows, check prices constantly, and memorize each store’s unique policies.
2. It can get inconsistent: Not every customer support agent will be equally familiar with Kohl’s price adjustment policy and may refuse a valid request. You might end up having to explain the policy yourself or try to reach a different agent who can process your request.
3. It can be delayed: During sales or busy shopping periods, support teams get swamped. That means waiting longer for a response and potentially missing the window to make a claim.

So, should you give up on getting your money back? Not at all. You just need a smarter way to handle price adjustments.

That’s where Settlemate comes in. The app handles price adjustment requests for you so you never miss a refund.

How Settlemate makes price adjustments effortless

You can’t memorize every store policy or check websites for price drops every single day. And you don’t have to anymore.

Settlemate Retail Savings Autopilot quietly and consistently manages your potential price adjustment payouts in the background so you don’t end up leaving easy money behind.

How it works:

• Secure & private access: Log in seamlessly via Apple or Google, with all your data encrypted end-to-end and never shared without your consent.
• Automatic receipt scanning: Let Settlemate parse your email to auto-detect eligible purchases (no manual entry needed).
• Hands-off claim management: We generate and send a price adjustment refund request for any purchases you’re eligible for.
• Refund confirmation: You get the difference back without lifting a finger.
• Money-back guarantee: Settlemate’s generous refund policy ensures you get your money back if your subscription doesn’t deliver more financial benefit than it costs in the first 12 months of service.

Let Settlemate Retail Savings Autopilot turn your receipts into refunds. You can start by downloading Settlemate on the App Store or Google Play today.

Frequently asked questions

Does Kohl’s let you use coupons from the original purchase for price adjustments?

If the coupons you used for your original purchase are still valid, you can apply them to your price adjustment as well.

What is Kohl’s return policy?

Kohl’s has one of the most flexible return policies on the market. You can return most items within 90 days of the purchase, even without a receipt. If you have a Kohl’s card, you get an extended return window of 120 days. The retailer also offers an extended return period around the holiday season, so check out its website for the latest details.

Does Kohl’s have a reward program?

Kohl’s has a reward program called Kohl’s Rewards, and joining is completely free. Members earn rewards for every purchase through Kohl’s Cash and enjoy perks like birthday gifts, access to exclusive savings, and free shipping events, depending on their membership tier.

Which other retailers do price adjustments?

Many retailers use price adjustments to stay competitive and keep customers happy. Here are some popular ones: