You just bought the perfect jacket at Macy’s. While basking in your post-shopping glow, you might have even bragged about it, until you saw it was on sale just a few days later. But before you start resenting your purchase, you should definitely try to recoup some of that money through a price adjustment.
In this guide, we’ll take you through Macy’s price adjustment policy and all the boxes you need to check to reclaim your funds. We’ll also reveal how you can collect price adjustment refunds from all your favorite stores effortlessly with the Settlemate app.
What is a price adjustment?
A price adjustment, or as some call it, price drop protection, is a customer-friendly perk that many major retailers offer to build trust and encourage purchases outside of promotions. This practice enables customers to request a partial refund if the price of an item they just bought drops shortly after purchase.
Most price adjustment policies have a few common rules:
- Short claim window: You typically have to send the request 7–14 days after purchase.
- Required proof of purchase: You need a receipt or order confirmation for online orders.
- Exclusions: Almost every policy includes a list of exclusions, whether that’s specific product categories, clearance items, or products from third-party sellers.
- Request limits: Some retailers restrict the number of times you can claim price adjustments. Some allow one price adjustment per order, while others limit you to one per item.
Important: On the Macy’s website, you may encounter the terms price adjustment and price match used interchangeably. However, these terms may refer to two different policies for other stores. A price adjustment typically applies when the price of an item you bought drops at the store where you made the purchase. A price match generally refers to a retailer agreeing to match a competitor’s lower price.
What is Macy’s price adjustment policy?
The retailer’s window for accepting price adjustments is pretty short, so you need to act fast if you have a qualifying item.
More specifically, Macy's policy on price adjustments outlines the following rules:
- Time window: You have 10 days from your purchase or shipment date to request a price adjustment. At Macy's, price adjustments after 10 days are generally rejected.
- Customer service submissions only: Macy’s only accepts submissions made to the customer service. You can’t use an app or third-party platforms.
- Refund method: Price difference will be refunded to your original form of payment.
- The item must be a Macy’s buy: Items sold or shipped by a digital third-party seller or directly from vendor partners don't qualify for a price adjustment.
- Exclusions: If you initially used a promo code or other discounts, you can’t combine them with the new sale price.
Macy’s may occasionally offer a Holiday Price Match Guarantee, which extends the standard price adjustment window to help customers explore the best deals during the holiday season. For example, orders placed between October 5, 2025, and December 25, 2025 were subject to a more lenient price adjustment timeframe lasting until January 8, 2026.
How to request a price adjustment at Macy's
Before you send your Macy's price adjustment request, prepare the following:
- Order number or receipt
- Item number
The process of making the request depends on the item and the purchase method. Here are your options:
If reaching out to customer service, keep their working hours in mind:
- Chat for online orders: 9 a.m.–12 a.m. EST
- Chat for furniture and mattresses: Monday–Sunday, 8 a.m.–10 p.m. ET
- Phone: Monday to Sunday, 8 a.m.–10 p.m. ET
Working hours can change during the holidays, so check the retailer’s website for updates.
Why do shoppers often miss out on price adjustment refunds?
Price adjustments may appear simple, but in reality, many eligible refunds go unclaimed because of the grind of manual price adjustments. Here’s what you may be subjected to:
- Chasing eligibility windows: Unless you plan to spend your post-purchase days scanning the website relentlessly for a potential price drop, it’s easy to miss the eligibility window for claiming a partial refund. The process is even more complicated if you’re tracking multiple items at multiple stores.
- Customer service delays: The customer service can also cost you your deserved refund, as they may drag out the process by not responding to your claim or taking forever to process the request.
- Collecting proof: For each price adjustment request you want to make, you’ll need proof of purchase and an item number. Some retailers also request a screenshot of the discounted price, while others ask you to confirm that the item is in stock. Multiply that by several orders, and you’re guaranteed a headache.
Even though Macy’s leaves you no other choice but to handle price adjustments manually, you can still claim your price adjustment refunds at other stores in a much simpler way.
With the help of a single app, you can collect the money you’re owed from most major retailers faster. Settlemate keeps an eye on price drops and sends requests automatically on your behalf, so you don’t have to deal with deadlines, paperwork, or customer service.
How Settlemate beats the refund window for you
Refund windows are short and strict. Settlemate Retail Savings Autopilot watches for drops and files before the clock runs out so that you recover what you’re owed instead of donating it back to the store.
How it works:
- You complete a once-off sync between your email and the Settlemate app for automatic receipt detection.
- We track eligible purchases against the relevant retailer’s refund window.
- We auto-submit requests through the approved channels for any items that have a price drop within the window.
- You see the confirmation and the credit back to your original payment method.
Sign up for Settlemate Retail Savings Autopilot to stop missing price-adjustment deadlines. Download the Settlemate app from the App Store or Google Play today.
Settlemate also offers a generous refund policy to make sure you earn more money than you invest. If the money you recover through price adjustment refunds within the first year of using the app doesn’t cover the subscription costs, you may be eligible for a full refund.
Frequently asked questions
What is Macy’s return policy?
Macy’s return policy lets you return most items by mail or in-store within 30 days of purchase. The items have to be in their original condition with tags on. If you received the item by mail, the shipping and delivery fees are non-refundable.
Can you return Macy's items without a receipt?
Yes, you can return an item without a receipt, but in that case, you can only get store credit for the lowest selling price within the last 180 days. To get a full refund, you need the original receipt.
How to get 25% off Macy's?
If you sign up for Macy’s emails or texts, you can get 25% off. This promotional offer is available only for first-time subscribers.
What other retailers offer price adjustments?
Want to make sure that you don’t miss out on refunds at other retailers? Find out how the following stores approach price adjustments:
