Your new CB2 velvet sectional finally arrived, and it looks even better than you imagined. A few days later, you’re back on their website looking at accent pillows when you spot that your couch is marked down by $100. That’s when the initial excitement turns into disappointment.
But worry not, as CB2's price adjustment policy might help you get some of your money back.
Our guide brings all the details, including rules, exclusions, and steps for making a price adjustment claim. We’ll also show you how to use Settlemate to skip the hassle of manual price adjustment requests.
What is a price adjustment?
Retailers with price adjustment or price drop protection policies allow you to request a refund of the price difference when an eligible item is discounted shortly after you buy it. It prevents you from missing out on the lower price due to bad timing, but only if you meet specific policy requirements.
Some of the rules retailers typically set for price adjustment claims include:
- Price drops typically must occur within 7–14 days of purchase or delivery.
- A receipt or order confirmation is almost always needed.
- The discounted item must match the original one in size, color, and SKU.
- Items bought during clearance or final sale generally don’t qualify.
- Refunds are issued to the original payment method or as store credit.
Price adjustments are a simpler alternative to returning the item and repurchasing it on sale, which is a more complex and lengthy process. You get to keep the original purchase the entire time and avoid additional fees sometimes associated with return shipping.
Everything you need to know about CB2 price adjustments
CB2 doesn’t provide a detailed price adjustment policy on its official website. If you check the site’s FAQ page, you’ll find exactly one sentence about price adjustments, stating that you can request it one time within seven days of receipt.
There’s no information on how to request it, whether it applies to online or in-store purchases, or if there are any exclusions. To fill in the blanks, we reached out to CB2’s customer service and got answers to all of the burning questions.
Here’s what we found out:
How to request a CB2 price adjustment refund
Since the window is short, you should know the exact steps so you can act ASAP. Here’s how to get that refund:
- Visit the webshop to confirm the item is now marked down.
- Find your order confirmation email.
- Contact customer service by calling 800-606-6252 or via live chat.
- Share your order number, the item name or SKU, the date you received it, the price you paid, and the current price.
- Wait for confirmation.
If you bought the item at a store, locate your original receipt, and either call or visit the store where you made your purchase.
How automating price adjustments helps you never miss a refund
What’s challenging about price adjustment isn’t sending the request, but noticing the price drop in time. With a narrow window like CB2’s seven days, it’s easy to miss your shot.
Then, there’s the monitoring. You’d need to check back on every item you purchase, multiple times a week, just to catch a potential sale.
If you are a regular shopper determined not to get swindled out of a partial refund at other retailers, the process gets even more complicated. You’ll also have to remember each retailer’s specific policy, mentally note the deadline, and keep track of what’s excluded and what qualifies. With all the rules swirling around, it’s easy to mix up policies and miss out on a refund you’re eligible for.
All these (and many other) complications can be solved with a price adjustment app that:
- Automatically tracks your purchases across all retailers
- Monitors price drops daily so you never miss a sale
- Checks your order against the policy conditions to verify if you qualify
- Streamlines filing claims for every eligible refund
Settlemate ensures that you snag every price adjustment you’re entitled to. It works in the background, watching for price drops at CB2 and other stores while you go about your day. When something you bought goes on sale within the price adjustment window, Settlemate will send the request on your behalf. It’s that simple.
How to make Settlemate your after-purchase safety net
You may have been too late to claim a price adjustment refund in the past, but you don’t have to miss another one.
Settlemate Retail Savings Autopilot stays connected to your inbox, tracks your future receipts from all major retailers in the United States, and submits the request the moment a price drop falls inside a policy window.
How it works:
- We continuously detect new purchase confirmations in your inbox.
- We check eligibility automatically across all your purchases.
- We file when a new drop qualifies under a store’s policy.
- You get your money back.
Download Settlemate via the App Store or Google Play, or sign up via the web app and let Settlemate Retail Savings Autopilot turn price drops into effortless savings.
Money-back guarantee: Settlemate’s generous refund policy ensures you get your money back if your subscription doesn’t deliver more financial benefit than it costs in the first 12 months of service.
Frequently asked questions
Is Crate and Barrel the same as CB2?
Crate and Barrel and CB2 are sister brands under the same parent company. Even though they share ownership, they operate as separate brands with different aesthetics. CB2 focuses more on modern, design-forward pieces, while Crate and Barrel has a broader range of styles.
What is CB2's return policy?
CB2 accepts returns on non-furniture items within 30 days and on furniture items within 30 days of delivery. The item must be unused, in its original condition, and accompanied by the proof of purchase. Custom and made-to-order items can’t be returned or exchanged since they are built according to your specifications.
Does CB2 do exchange?
Yes, CB2 accepts exchanges under the same conditions as returns. Non-furniture items can be exchanged within 30 days if they’re in new, unused condition with proof of purchase. The time window for exchanging furniture is 90 days.
Other retailers with price adjustment policies
Whether you like to shop for furniture, home goods, or clothes, you can save up if you take advantage of price adjustment policies. Our guides can help you get an insight into other retailers’ price adjustment policies and their alternatives:
