Which is the best flight compensation company? Top-rated options reviewed

You've got six tabs open: two 'best of' lists, a Reddit thread, two Trustpilot pages, and a fee page you're squinting at, trying to figure out the best flight compensation company before your claim deadline passes. 

You can't get a clean answer because the lists are mostly self-published by the first-ranking company, and the rest will take 25–50% of your payout. None of them will tell you the one thing that matters: which model lets you keep the most of your money. 

Close the tabs. In this guide, we'll objectively evaluate some of the best flight compensation companies and help you choose the right one for you.

How we evaluated the best flight compensation companies

No single flight compensation company is the best choice for everyone. Some travelers prioritize convenience for a higher fee, while others want to maximize their payout by choosing a lower-cost provider.

Our reviews take different priorities into account to help you choose the best flight compensation company for your situation. We evaluated some of the best options based on factors that matter most to travelers:

• Fees and commissions: We looked at pricing models, potential additional legal fees, and the amount of compensation you get to keep if your claim is successful.
• Jurisdiction coverage: We considered passenger rights regulations supported by each company, including EC261 in Europe, UK261 in the UK, and other compensation schemes outside the EU.
• Ease of use: We evaluated the simplicity of checking your eligibility and submitting a claim.
• Customer reviews and reputation: We reviewed customer ratings and feedback on platforms like Trustpilot, focusing on communication, transparency, payout speed, and the handling of complex claims. 

Top 6 flight compensation claim companies

We took a closer look at some of the most well-known flight compensation companies and websites. 

Before we dive deeper into the reviews, here’s a quick comparison table of our top picks:

1. ClaimFlights

ClaimFlights handles claims exclusively under the EU261 regulation, so it’s a solid option for travelers flying within Europe or on eligible international routes. 

Although its jurisdiction is narrower than some competitors, the company’s expertise in EU passenger rights enables it to tackle more complicated cases, including:

• Rejected claims
• Codeshare itineraries
• Multi-leg journeys

The company operates on a no-win, no-fee basis, charging a flat 25% success fee, regardless of whether the case requires legal action. It doesn’t apply an additional court fee either, giving ClaimFlights one of the most straightforward pricing models in the industry. 

The claim process is quite simple:

1. Access the compensation calculator on the company’s website.
2. Provide flight details, such as your flight origin, destination, and date.
3. Click the submit button.

From there, ClaimFlights handles airline communication, evidence collection, negotiations, and legal action if necessary.

ClaimFlights has a 4.6 Trustpilot score, with many users reporting a great experience with the company. One recurrent complaint, though, is subpar communication with customer support. 

Best for: Best flight compensation claim company for travelers with more complex EU261 claims who want predictable pricing and don’t want to risk losing a large portion of their compensation on additional legal fees. 

2. SkyRefund

In addition to EU261, SkyRefund supports several other passenger rights frameworks:

• Canada’s APPR
• Brazil’s ANAC 
• Saudi Arabia’s GACA
• Turkey’s SHY

The filing process is largely hands-off:

1. Provide flight information.
2. Upload your boarding pass (optional).
3. Click Submit and let SkyRefund handle the rest.

To assess claims and verify disruption details, the company uses data from airports, flight tracking systems, weather reports, and news sources. You may expect a resolution from a couple of weeks to more than a year if the case involves legal action.

The main drawback is pricing. SkyRefund charges a 35% fee (VAT included) and adds an additional 15% if legal action is necessary. 

Bonus read: Find out more about this flight compensation company in our detailed SkyRefund review. 

SkyRefund has a solid reputation, with a Trustpilot score of 4.4. Many users report a seamless experience in getting compensated. Still, some users complain about the company’s lack of communication during long waiting periods.

Best for: Travelers who need support outside Europe or whose flights might fall under multiple passenger rights frameworks. 

3. AirAdvisor

AirAdvisor has a narrower jurisdiction, handling flight compensation claims under EU261 and UK261 passenger rights frameworks. 

Travelers can easily check eligibility online. However, unlike companies that initially require only basic flight details, AirAdvisor asks you to complete several steps:

1. Enter flight information: Specify where you’re traveling from and to, whether it was a direct flight, and the scheduled departure date and time. 
2. Choose your flight: AirAdvisor lists all flights that match your information, so you need to select which one exactly applies to you.
3. Specify the issue with your flight: Choose if the flight was canceled or delayed, you were denied boarding, or your luggage was delayed or lost. You may need to answer a few additional questions.
4. Provide your personal information: Enter your full name and the email address used for booking.

AirAdvisor charges a 30% success fee and doesn’t require any upfront payment. However, court costs and other litigation expenses are deducted separately if legal action becomes necessary.

Bonus read: Find out if this is the right flight compensation company for you in our comprehensive AirAdvisor review.

AirAdvisor has a 4.4 score on Trustpilot. Users frequently praise its customer support and professionalism, though some report slow response times and lengthy processing periods. 

Best for: Travelers looking for a simple, beginner-friendly claims process and those who primarily fly within Europe and the UK. 

4. Flight-delayed.com

Flight-delayed.com handles only EU261 and UK261 claims. The company aims to make the claims process as simple as possible, although it requires more information up front than some competitors. Here’s how it works:

1. Provide flight details: Departure and arrival airport, airline, flight date, and direct flight or with stopovers
2. Choose the type of disruption: Cancellation, delay, missed connection, or denied boarding
3. Enter personal information: Full name, email, address, date of birth, etc.
4. Sign and submit: Involves drawing your signature to give the company permission to handle your claim

From there, Flight-delayed.com manages the entire process, including airline negotiations and court proceedings. 

This flight compensation company charges a 35% success fee. If legal action is necessary, the fee increases to 50% of the compensation amount, including VAT. 

It also has strict cancellation terms. If you decide to withdraw your claim after the initial 14-day cancellation period, you will be charged fees for the work already completed on your case. Canceling during the legal phase can result in the application of both service and legal fees. 

Flight-delayed.com has a 4.4 score on Trustpilot. The reviews are mostly positive, with many users reporting successful claims, although sometimes after a lengthy wait. For some, delayed responses and high commission fees warranted a one-star review.

Best for: Travelers who don’t mind paying a higher fee in exchange for a fully managed claims process and a hands-off experience.

5. Click2Refund

Click2Refund has been in business for 11 years, handling predominantly cases that fall under the EU and UK261 regulations. It also works under the Montreal Convention framework, helping travelers recover certain out-of-pocket expenses caused by flight disruptions, such as:

• Unplanned hotel stays
• Meals and refreshments
• Ground transportation
• Phone costs

The claim process resembles that of other flight compensation companies:

1. Select the type of disruption
2. Provide flight information
3. Enter personal details
4. Sign an electronic authorization form

Once a claim is submitted, Click2Refund takes over communication with the airline and, if necessary, manages legal proceedings. 

The company deducts a fee only after your claim is successful and your compensation is paid out. However, Click2Refund doesn’t clearly disclose its fees on its website, which raises some questions about transparency. 

Still, customer reviews reveal that the commission fee is 29%. Users also state that this information is communicated before you sign up.

Click2Refund maintains a 4.6-star rating on Trustpilot, and the reviews are glowing. While some potential customers have questioned whether the overwhelmingly positive reviews are genuine, discussions on Reddit suggest that they may reflect the satisfaction customers want to convey immediately after receiving compensation. 

The primary reason for lower-star reviews is delayed payouts, which some attribute to unresponsive airlines. 

Best for: Travelers who also need help recovering additional expenses related to a flight disruption.

6. RefundMore

RefundMore is a law-driven flight compensation company with a team of 51 legal specialists. It focuses on claims that airlines ignore or reject, making it a strong option for complex cases. 

Its coverage is limited to claims under the EU261 regulation, but the company offers a comprehensive service that includes:

• Airline negotiations
• Legal action
• Assistance in recovering certain out-of-pocket expenses caused by disruptions

The filing process is simple. You start by adding flight details to RefundMore’s online compensation calculator, which provides an instant assessment of potential eligibility. Once a case is opened, RefundMore’s legal team takes over and keeps customers updated throughout the process. 

The company charges a success fee of up to 30% and an additional 15% fee to cover court costs when necessary. It applies the same fee structure when helping customers recover eligible additional expenses. 

Customer reviews suggest that RefundMore generally delivers on its promises, particularly in difficult cases that require legal action. It has a 4.5-star rating on Trustpilot, with many users praising its persistence and successful outcomes against airlines that initially refused to pay compensation. The most common complaint isn’t about the final outcome but the long wait time.

Best for: Travelers with complex EU261 claims who value legal expertise and don’t mind waiting longer for resolution.

A checklist for choosing the best company to claim flight delay compensation

Before deciding whether any of the listed companies is worth a portion of your compensation, compare them according to the following factors:

If you’re still skeptical about these companies, there may be another way. You can explore a cost-effective option for claiming flight-related compensation that also helps you identify and take every opportunity to claim or recover money: Settlemate.

Find every money-recovery opportunity with Settlemate

Settlemate is a money-recovery platform that continuously looks for opportunities to put money back into your pocket. 

Its airline compensation feature automatically monitors connected email accounts for trips and identifies situations that may qualify for compensation, refunds, or reimbursements, including:

• Delayed flights
• Canceled flights
• Missed connections
• Denied boarding and overbooking
• Diverted flights
• Flight changes
• Seat downgrades
• Lost, damaged, or delayed luggage
• Hotel stays, road transport, meals, and other reimbursements

When it identifies a potential claim, Settlemate gathers the necessary information, confirms eligibility as per applicable regulations (EU261, US DOT, APPR, etc.), prepares the claim, submits it on your behalf, and follows through to resolution. In many cases, you don’t have to lift a finger. 

The platform also works alongside your existing protections, including travel insurance policies and credit card benefits, helping ensure that coverage you’ve already paid for doesn’t go unused. 

Settlemate’s value doesn’t end when your trip does. In addition to travel-related claims, the platform can help you recover money through:

• Airline refunds
• Price-drop refunds
• Late-delivery compensation
• Class action settlements

Instead of requiring you to give up a percentage of every payout, Settlemate charges a flat fee:

And there’s little risk in trying Settlemate thanks to our robust Value Guarantee. If your membership doesn’t deliver enough verified value to cover what you paid in your first 12 months, we’ll give you more time with complimentary extensions until you reach that value.

Download Settlemate from the App Store or Google Play and let it put your airline compensation claims on autopilot.

You may also like…

Explore our detailed reviews of some of the most popular flight compensation apps and websites:

• Repriced AI review
• Jetback review
• Flightright review
• AirHelp review